This Policy was last reviewed and updated on: 01/04/2023
Privacy Policy
Blood Test Perth values and respects the privacy of the people we deal with. Blood Test Perth is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
Medical questionnaire
Under certain circumstances, Blood Test Perth may need to collect sensitive information about you. This might include any information or opinion about your general health, pre-existing medical conditions, sexual health, racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, or criminal record.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorized by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example, from general practitioners and pharmacies, etc.
We collect your personal information from these third parties so that we can understand any medical conditions, pre-existing conditions, and medical history that may be beneficial or harmful to you via the use of our website.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the United Kingdom.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
How do we protect your personal information?
Blood Test Perth will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
Having a robust physical security of our premises and databases/records
Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
Having technological measures in place (for example, anti-virus software, firewalls)
Online activity
Cookies - The Blood Test Perth website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognize when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Blood Test Perth website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website's functionality may be affected.
Our website uses Google Analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to "unsubscribe" set out in the relevant communication, contacting us using the details set out in the "How to Contact Us" section below.
Blood Test Perth: In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioral advertising, website personalization, and to provide targeted or retargeted advertising content to you (including through third-party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, such as record-keeping obligations.
How to access and correct your personal information
Blood Test Perth will endeavor to keep your personal information accurate, complete, and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us, and we will usually respond within 2-3 days.
We will deal with such a request by following the procedure outlined below:
Please contact us via email at info@bloodtestperth.com.au and confirm which details you need to amend or remove from our records.
Links to third-party sites
The Blood Test Perth website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website, and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices, and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Blood Test Perth handles, processes, or manages your personal information, please contact info@bloodtestperth.com.au. Note that we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 3 working days for Blood Test Perth to respond to your complaint. It will not always be possible to resolve a complaint to everyone's satisfaction.
How to contact us
If you have a question or concern regarding our handling of your personal information or this Policy, you can contact us for assistance using the following information:
Email:
info@bloodtestperth.com.au
Contact number:
0416 322 316
Post:
Attention: Blood Test Perth
Address: 8/71 Albert Street, Osborne Park, WA 6017
